Personal Data Processing Agreement
Privacy Policy and Personal Data Processing Agreement
This Privacy Policy describes how personal data of users is collected, used, processed, and protected when using the website and private transfer, taxi, and chauffeur services (NCC – private hire with driver) provided by the Company (hereinafter referred to as the “Company”). The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable data protection laws of the European Union.
1. Data Controller
The Data Controller responsible for the processing of personal data is the Company operating this website and providing passenger transportation and private transfer services.
For any questions regarding the processing or protection of personal data, users may contact the Data Controller using the contact details provided on the website.
2. Types of Data Collected
When using the website or requesting services, the following personal data may be collected:
- first and last name;
- telephone number;
- email address;
- transfer details (date, time, pickup address and destination);
- number of passengers and luggage;
- flight number (for airport transfers);
- booking information and communication details;
- any additional information voluntarily provided by the user.
3. Purpose of Data Processing
The personal data collected is processed exclusively for the following purposes:
- handling information requests and service bookings;
- organizing and providing transfer services;
- communication with the client before, during, and after the service;
- administrative, accounting, and tax management;
- compliance with legal obligations;
- improving the quality of services provided.
4. Legal Basis for Processing
The processing of personal data is based on the following legal grounds:
- the user's consent;
- the performance of a contract or pre-contractual measures requested by the user;
- compliance with legal obligations;
- the legitimate interest of the Company in ensuring the proper functioning of its services.
5. Sharing of Data with Third Parties
Personal data may be shared with third parties only when necessary to provide the requested service. In particular, data may be shared with:
- drivers and staff responsible for performing the transportation service;
- operational partners and transportation companies involved in service delivery;
- accounting, tax, or legal consultants;
- public authorities when required by law.
Under no circumstances will personal data be sold or transferred to third parties for unauthorized commercial purposes.
6. Data Processing Methods and Security
Personal data is processed using appropriate technical and organizational measures designed to ensure the security, confidentiality, and protection of data against unauthorized access, loss, destruction, or disclosure.
The Company implements appropriate safeguards to protect personal data in accordance with applicable regulations.
7. Data Retention
Personal data will be stored only for the time necessary to fulfill the purposes for which it was collected and subsequently for the period required by applicable legal, tax, and administrative regulations.
8. User Rights
Users have the right to:
- obtain confirmation of whether their personal data is being processed;
- access their personal data;
- request correction or updating of inaccurate data;
- request deletion of personal data where legally permitted;
- restrict or object to the processing of their data;
- request data portability;
- withdraw previously given consent;
- file a complaint with the relevant Data Protection Authority.
9. Cookies and Tracking Technologies
The website may use technical cookies and analytical tools to improve user experience and ensure the proper functioning of the website.
For more information regarding the use of cookies, users may consult the dedicated Cookie Policy section of the website.
10. Changes to this Privacy Policy
The Company reserves the right to update or modify this Privacy Policy at any time in order to comply with legal requirements or improve its services.
The updated version will be published on the website and will become effective upon publication.
11. Acceptance of the Privacy Policy
By using this website and submitting a request through the forms available on the site, the user confirms that they have read and understood this Privacy Policy and consent to the processing of their personal data in accordance with the terms described herein.
